Choose your holiday
We recommend that before you book, you read the Trip Grade notes for your chosen holiday. You’ll find a handy link to these on every holiday page - that way you can ensure you are comfortable with the skill level chosen and the physical effort it involves. We are always happy to answer any questions you may have about the suitability of the holiday you’ve chosen. Simply contact us and we’ll answer by email, or arrange a time to speak to you.
Please also download and read our full Terms and Conditions.
Things to consider when making a booking
Add the correct insurance
Mountain rescue insurance Please note that, once your trip is guarantee, it is mandatory to have insurance cover for mountain rescue, medical costs and repatriation. The only exceptions are the United Kingdom and Norway, where mountain rescue insurance is not required.
- Maximum altitude You should ensure that your mountain insurance providers cover to the maximum altitude given on your trip itinerary. You will find that information in the At A Glance box on the holiday page.
- Cross-country skiing in Norway We recommend paying particular attention to understanding if and how insurance providers categorise cross-country skiing
We reserve the right to refuse participation if you do not hold cover at the date of departure.
Trip cancellation insurance This insurance is also mandatory once your trip is guaranteed. To protect your deposit, we recommend you insure against cancellation, delays and loss/damage to baggage or equipment prior to booking.
Download our Terms and Conditions The complete details of your insurance obligations are shown in our Terms & Conditions which you can download at the foot of this page.
Insurance providers
Tracks and Trails are unable to give advice on insurance cover. The information below has been gathered from guests and is for guidance only.
It is your responsibility to confirm that the insurance you buy meets your needs and personal circumstances. If you are booking on behalf of a group then everyone listed on the booking form must also take out insurance cover.
- Assur Sport. Sport insurance specialist in Europe, accessible all over the world. You can purchase insurance for one day or longer periods. Covers leisure, amateur competitions, families, off road/extreme sports. Accessible to European residents.
- Austrian Alpine Club. Mountain rescue insurance is included in the annual Club membership fee.
- Impact Multi Sports Insurance. Intended to cover resident amateur athletes. Covers a wide range of sporting and mountain activities (including cross country skiing). Includes repatriation assistance 24 hrs per day, and a guarantee of search and rescue costs including helicopter up to 30,000 euros, and without altitude limit.
Check passport and visa requirements
Passport We recommend that you have more than 6 months remaining on your passport at the date your trip is due to finish. This is a requirement of some countries we visit and it also allows for unforeseen delays.
Visa You should check whether your destination requires an entry visa. If it does you will need at least one free page in your passport.
Health and fitness
Fit to participate
Do you expect to be physically fit enough to fully participate in the holiday you have chosen at the date of departure?
If you have an illness or injury that cause you any doubt, we recommend checking with your doctor prior to booking.
Global Health Insurance Card
UK residents travelling to the EU should obtain a free Global Health Insurance Card (GHIC). It is not a substitute for medical travel insurance but proves your elegibility to state healthcare in some European destinations.
European Health Insurance Card
UK residents travelling to Europe with an existing European Health Insurance Card (EHIC) should note the date of expiry and replace it with GHIC if necessary.
Make your booking
Booking form
Go to the Dates & Prices button on your chosen holiday. Click on Book and we will guide you through our online booking form.
Please complete one form per person. You will receive an automated meail to confirm receipt of the booking form.
If you are booking on behalf of a couple, family or group then you will be able to add the details of travel companions to your booking. For group bookings, acceptance of our Terms & Conditions will apply to the whole group.
Booking confirmation
Your place(s) on the holiday will be confirmed once Tracks and Trails has received your deposit (or full payment if the booking is within eight weeks of departure). We accept payment by debit or credit card and we will confirm your place(s) by email.
Trip guaranteed
We will confirm that your trip is Guaranteed as quickly as possible and no later than eight weeks before your departure date.
That is your trigger to make your travel arrangements.
Make your travel plans
Please do not book flights or other major travel until we’ve confirmed that your holiday is guaranteed. You can lock in your travel plans with confidence once you receive our Trip Guaranteed email.
Create your account
Once we have confirmed your booking, we’ll ask you to set up your Tracks and Trails account. It only takes a few moments and is the space in which to manage your trip.
You can view your booking details, check on payments made, view outstanding balances and pay them securely. Your account is password-protected and only you/your group leader and the Tracks and Trails team have access.
As your trip approaches, we will also ask you to complete all the information we need to administer your trip including next of kin, contact details, insurance and travel information as well as any equipment hire you need. We ask that all information is completed at least 6 weeks before departure.
What happens next?
Paying your balance
Your final balance will be due for payment eight weeks before departure. You can pay it securely through your Tracks and Trails account. We will send you a payment reminder ten weeks before your trip.
In the event that payment is not received when due, we reserve the right to cancel your booking and apply the cancellations charges shown in our Terms & Conditions..
Making changes to your booking
If any of your details change after booking (especially health, injury, or illness), please let us know as soon as possible by email so we can support you and advise appropriately.
Joining instructions
About 3–4 weeks before your holiday, we will send your Joining Instructions to you by email, including:
- Where and when to meet your guide
- Accommodation details
- Any final travel notes or updates
- A contact number in case you experience travel delays
We will only contact you after the issue of the joining instructions if something important changes or we need to give you any last minute information.
Ready to making a booking?
Join a scheduled departure
If you have found your ideal trip and know when you would like to travel, go to the trip page and follow the link to Dates & Price, and click on the Book button. If you have any questions or would like our help with your choice of holiday, send us a message and one of our team will get in touch.
We genuinely love matching people with the right adventure!
Ask about our Go Private option
If you are looking for a bespoke itinerary, a private guided day or a trip tailored just for your group, check out our Go Private option and complete the enquiry form. We'll arrange a call and get the ball rolling for you.
Book with confidence
No surcharge guarantee
The price you pay is the price you pay. Once you’ve booked and paid your deposit, we will not increase the cost of your holiday.
Payment protection
Your deposit and subsequent payments are protected by The Package Travel and Linked Travel Arrangements Regulations 2018. These apply to package holidays of more than one day. Please note this does not include flights. This protection is arranged by International Passenger Protection Limited (IPP) and underwritten by Liberty Mutual Insurance Europe SE.