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We know you will want to make the best choice for your holiday experience and we quite understand, and indeed would actively encourage you to ask any questions you feel you need answered.

Only by doing this will you know you have settled on the best option for your mountain adventure. So that you can get an answer to your query as quickly as possible we have given our responses to the most commonly asked questions. This list will no doubt be added to, as and when we receive additional queries, but feel free to email us to suggest items which you believe would be useful to be featured below. If your question is not answered below then do contact us for a response. 

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Pre-booking

If you do not have mountain rescue insurance and become ill or are injured while on the mountain, you may be responsible for the full cost of your rescue. This can include helicopter evacuation, medical treatment, and, if necessary, repatriation to your home country. Helicopter rescues are particularly expensive and can cost many thousands in local currency.

For this reason, appropriate mountain rescue insurance is a mandatory requirement for all of our trips in Europe. In the United Kingdom, helicopter rescue is generally provided without charge, but you should still have insurance that covers medical treatment and repatriation if needed.

We also strongly recommend taking out insurance that covers trip cancellation, curtailment, and loss or delay of luggage.

Luggage

If you have booked a trip which INCLUDES luggage transfers then your bags will be taken from one hotel to the next by our luggage transfer services. You will find the information about whether luggage transfers are included on your trip itinerary under "What's Included:"

At the beginning of the trip we will ask that your bag is clearly labelled with a Tracks and Trails label which we will provide. We ask that you restrict luggage to one medium sized bag per person, quite simply because the driver has to lift the bags, and also because you may have to carry your bag up several flights of stairs as many of the old characterful hotels do not have escalators. 

If you have booked a trip which does NOT INCLUDE luggage transfers then we will have made arrangements for your travel luggage to be stored at your first hotel. This is normally the hotel to which you return for the last night of your trip. If this is not the case then we will have arranged for your bags to be collected at the first hotel and deposited at the last hotel. 

Again you can find this information on your trip itinerary details.

Cross-Country Skiing Trips

The clue is in the name. ‘Cross-country’ skiing is essentially travelling across the countryside on skis. Unlike ‘alpine’ or ‘downhill’ skiing it does not use ski lifts or other infrastructure to climb hills, instead it relies on skiers using technique and ability.

According to Wikipedia cross-country skiing is a "form of skiing where skiers rely on their own locomotion to move across snow-covered terrain".

Think of a walking or running motion with skinny lightweight skis on your feet. The difference is that the skis give you a longer stride than you would gain from running or walking as they allow you to ‘glide’ across the ground.

People from the United Kingdom often refer to this type of skiing as ‘cross-country’, but it is also known as ‘Nordic’ as it hails from Scandinavia. Other names are ‘ski de fond’ in France, ‘sci di fondo’ in Italy, ‘langlauf’ in Germany, and ‘langrenn’ in Norway.

For more information we suggest you read this Cross-Country Skiing Guide which has an excellent film which demonstrates the technique.

Snowshoeing Trips

Essentially snowshoeing is simply walking in the snow with something on your feet which makes it easier. You will find that after about 30 minutes you will have got used to this new sensation. So in this respect you do not need previous experience of snowshoeing, but you do need previous experience of walking and of dealing with winter conditions. In other words being out in the snow and dealing with snowy or cold weather does not pose a problem for you. 

It also depends on the grade of the snowshoe trip you are interested in. For example, our Snowshoeing in the Allgäu Alps does not require any previous snowshoe experience, but it does require a certain level of fitness and walking experience. 

Other trips which are a more challenging grade might also state 'no previous experience' required, but we may require a higher level of fitness and experience of walking in the mountains and of winter conditions. You can find full details of our snowshoe grades here. 

Post Holiday

Yes, please! It is really important to us that we have your honest comments/thoughts about your holiday. We like to think that we have tried our best to give you an amazing holiday, but as we have high standards we always feel there is room for improvement. By just taking a few minutes of your time to complete our Feedback Form, you really are helping us to improve our itineraries, and often it helps us create new trips as well. 

After the season is over we gather all the Forms together and go through your comments and discuss how we can act on any new information. Of course, Feedback can also be about how amazing your experience was and in that case we pass your comments to your guide, and to any other people who have been involved in preparing your trip.